What is Business Process Management Services?

 

What is Business Process Management Services?

Business process management (BPM) is the discipline of using various methods, such as software and expertise, to improve the processes organizations use to get work done, serve customers and generate business value. It aims to improve a business process from end to end by analyzing it, modeling how it works in different scenarios, implementing improvements, monitoring the improved process and continuously optimizing it.

BPM also focuses on aligning functions that span business, IT systems, manual tasks and information. This creates value both from a business and IT perspective, growing the business value of existing applications and solutions while automating and integrating mission-critical processes.

What are the Different Types of BPM Systems?

There are three main types of BPM systems: system-centric, human-centric and document-centric. System-centric systems are focused on automated processes in business systems such as customer relationship management (CRM) and enterprise resource planning (ERP).

Human-centric systems focus on a set of workflows that people handle, such as the creation of an employee onboarding form or the process of signing a contract. These systems often include capabilities for human intervention, such as well-designed user interfaces and alerts and notifications.

In this era of digital transformation, the business-centric, back-end processes that support customer and employee systems of engagement are becoming increasingly competitive differentiators for companies. This shift requires more than just automation; it also requires access to the underlying systems and processes so employees can turn data into insights and respond to customer needs in real time.