Insurance Agency Processes

 Insurance agency processes are the procedures an insurance agency uses to ensure a positive customer experience. They include everything from onboarding new customers to marketing and claims management.

A good process will ensure your customers are informed of their insurance status and that they receive the right service at every step along the way. This will keep them happy and loyal to your agency, and help you drive sales.

Carrier Appointment (Carriers):

One of the first things an agent needs to do after receiving their insurance license is connect with an insurer that they can work with and sell their policies. There are many different types of carriers that you can choose from and each one will offer a specific type of coverage.

Captive vs Independent:

In some cases, independent agents can offer a wider range of products than captive agents. However, independent agents often have lower startup and marketing costs.

Claims:

Independent agents are able to provide more detailed information about the insurance coverage that they offer because they are not tied to just one carrier. This means that they can more easily shop around for their clients and find them the best deals available.

Policy Renewal:

The biggest money-maker in insurance agencies is policy renewals. A successful agency will keep in touch with clients during the renewal process and let them know about any changes in the rate.

Insurance Cancellation:

In some cases, it can be difficult to save a client when they cancel their insurance policy. This is particularly true if the agency does not have a specific procedure for stopping these cancellations.